VoIP services have certainly changed the way communication takes place in business organizations. These services come with a wide range of features, which prove more cost-effective and way faster than private branch exchanges (PBXs) and other legacy systems. There’s no need to install additional physical connection lines, and they use the internet to deliver voice communications.
The number of mobile VoIP users is expected to hit 3 billion by 2021. In 2019, the VoIP industry in the US made a total revenue of $14bn. The global market share of VoIP phone systems is expected to grow at a CAGR of 3.1 per cent between 2019 and 2024 (Source). As such, VoIP services have become an in-thing in the present-day business landscape. The current pandemic situation is causing a majority of people to work from home is actually encouraging the more usage of VOIP services. We all know that most of the software projects have their base in the US. Seamless communication with quality and affordability is encouraging companies towards VOIP services.
If you wish to switch to VoIP services, then here are a few best practices you should know:
Know your network architecture
Before implementing a VoIP solution in your organization, you need to analyze your current network infrastructure. The VoIP system you have chosen should be compatible with your existing network architecture. You might have to update or reconfigure your components to match the capabilities of the VoIP system.
Know your bandwidth
Before investing in a VoIP system, you should determine your bandwidth requirements. You certainly don’t want to invest in a system that compromises the quality of calls by compressing them. Advertisers usually claim that a bandwidth of 3-to-1 is good, but calls in this range are mostly compressed. You should ideally invest in a bandwidth of 2.5-to-1. So, you should always consider the quality factor, which is the ratio of the VoIP system’s centre frequency to its bandwidth.
Take network security seriously
VoIP services are extremely convenient, but there may be times when their security may be compromised by external unscrupulous entities. Security threats always loom large but you can keep your network safe by installing a security system. You can consider using firewalls, advanced intrusion prevention, and detection systems to keep hackers and cybercriminals at bay. Also, deploying a session board controller (SBC) will secure all the seven layers through which VoIP systems operate and keep you informed about security through real-time alerts.
Clarify maintenance and management roles
While implementing a VoIP solution, you should know whether your current network monitoring system will support the solution you choose. You know to keep a tab on everything that’s happening on your network, be it daily backups, routing, or any other function. You need to define quality metrics and invest in monitoring tools to rectify issues and maintain superior call quality. Your IT staff also needs to prepare themselves to implement the new tools—something that your regular training and development sessions can cover.
Connect with a good SIP partner
Last but not the least, you need a good provider of SIP, which is a sessional initiation protocol. VoIP solutions connect to the PSTN or public switched telephone network using hardware to facilitate the most cost-effective establishment of voice traffic. But some VoIP solutions require a service provider to connect them to the PSTN. You should go for a SIP partner that uses low-cost routing and still maintains the quality of calls.
VoIP services can great capabilities to your organization—something more than what old phone systems could handle. This is the reason VoIP systems are growing at such a fast pace in the business scenario. Keeping the above best practices in mind will certainly help you reap the maximum benefits of the technology.
GlobalOutlook facilitates the VoIP solutions and services as per the customer’s requirement, also provides PSTN facility on Microsoft Teams. This service from GlobalOutlook ensures no additional hardware is needed to perform this activity. This makes the service more affordable. GlobalOutlook utilizes best practices to maintain the Quality, reliability and cost-effective services.