Job Description:
Position Title: Cloud Support Trainee
Locations: Hyderabad, Telangana
Experience: Entry level
Relevant Experience: None
Summary
- Provide L1 support to clients across globe
- Willing to work in rotational night shifts including weekends and holidays
- Extend technical support to Clients over email/phone and teams
- Provide technical support for cloud-based issues pertaining to O365 and Azure
- Support on Email migrations
- Technology focused, self-motivated and proactive in problem solving.
- Keen interest in learning cloud technologies.
- Self-paced learning on technologies
- Should have good internet bandwidth in supporting clients
- Good verbal communication
Requirements
- Excellent written and oral communication skills
- Basic understanding of customer service
- Hands on experience and understanding in MS Office
- Basic understanding of cloud – advantageous